Emergency operators, call handlers and dispatchers

Call handlers deal with emergency calls from the public and medical dispatchers make sure that the right help gets there as soon as possible. They have to work quickly and calmly, taking essential details about the patient’s condition and location, logging the information onto a computer system.

Call handlers and emergency medical dispatchers often work under great pressure. You could also work as a call handler in the NHS 111 service, taking calls from members of the public about non-emergency health problems.