Administrative Roles

There are many varied roles in administration within health and care. Below are just a few.

Administrative Assistants

Clerical or administrative assistants do a wide range of office work. They assist the more senior members of staff with a variety of different tasks.

Your role as an administrator could include:

  • Answering the telephone
  • Dealing with queries via telephone or face to face
  • Using IT such as emails, word processing, spreadsheets
  • Photocopying
  • Typing reports, letters, minutes
  • Diary management
  • Taking minutes in meeting


Medical Secretary

A medical secretary provides administrative and secretarial support for the doctors, consultants, and various other staff within the environment in which you work.

Your role as a medical secretary could include:

  • Dealing with patients queries via telephone
  • Using IT such as emails, word processing, spreadsheets
  • Typing up medical notes
  • Managing doctor/consultant diaries
  • Organising team meetings
  • Taking minutes in meetings



Receptionists are the front line of organisations as they will often be the first person a patient or their relative meets on entering the clinic / department / surgery.

Therefore receptionists need to have excellent communication skills and a good knowledge of their department or area.

Your role as a receptionist could include:

  • Communicating with patients
  • Booking patients in
  • Dealing with queries
  • Answering the telephone
  • Directing patients
  • Liaising with clinic/department/ surgery staff