Non-clinical & Managerial Roles

Non-clinical & Managerial Roles

There are over 350 roles in Healthcare alone,
so when considering all roles in Social Care as well,
you will be sure to find the best role for you.

Administrative, managerial and other non-clinical roles form an important part of the wider healthcare workforce. All healthcare organisations need to be well-organised and keep accurate, detailed records of both patients and staff. Without these skilled ‘behind the scenes’ staff, clinical teams would not be able to treat and care for patients.

Entry requirements will differ depending on the level of the role; many entry-level roles require basic literacy, numeracy and IT skills.

Types of roles available:

+Administration
Administrative staff provide essential support to clinical and non-clinical staff. A role in administration may involve jobs as filing, inputting data, answering phones, creating reports and typing letters. You can work in many different settings including hospitals, care homes, advice centres, and hospices or out in the community. Within administration you can find:

  • Clerks
  • Receptionists
  • Secretaries
  • Medical Secretaries
  • Personal Assistants

Typical entry requirements:

  • Good standard of literacy and numeracy.
  • Employers usually ask for GCSEs (or equivalent) in English and maths.
  • IT skills and qualifications can be useful as many systems are IT-based.

+Communications and Public Relations
Communications or public relations (PR) staff help organisations engage with patients, local communities, staff and other groups interested. This can mean working internally, providing staff with key information on what is happening in the organisation or externally, communicating with the local and national media, other organisations and the public. This can include working with websites, social media, newspapers and conferences. With experience, you can progress to become managers of a department or area.

Typical entry requirements:

Depending on where you work and your level, you will usually need to have previous experience or a relevant qualification, such as a marketing or journalism degree. It may be possible to gain experience in an admin job in a communications department if you do not have a relevant qualification.

+Finance
Staff who work in finance ensure smooth financial operation of the organisation they work for. Finance staff could be:

  • Working in the payroll department, ensuring staff get paid.
  • Handling payments for goods and services in an accounts department.
  • Purchasing goods and services in the procurement department.

Senior finance managers could be:

  • Setting and managing budgets.
  • Making decisions on how money is spent.
  • Tracking and checking budgets to ensure money has been spent correctly.

Typical entry requirements:

Depending on where you work and the role you apply for, you will usually need to have relevant qualification, such as an accounting degree, or equivalent experience. Finance staff may also work towards a finance-related qualification on the job, such as completing an apprenticeship.

+Human Resources
Human resources departments ensure that all staff in organisations are fully supported and able to do their jobs. Staff in this area manage all issues relating to employment including:

  • Recruitment of new staff, including undertaking pre-employment checks.
  • Introducing new employment policies.
  • Keeping up to date records.
  • Working closely with health unions and professional bodies.
  • Managing employee performance.
  • Advise on disciplinary actions.
  • Support managers with absence, including sick leave or holiday leave.

Typical Entry Requirements:

Entry requirements for HR staff vary depending on what level you join. You may need previous experience or a relevant HR qualification. It may be possible to gain experience in an admin role in a HR department and work towards a qualification, such as completing an apprenticeship.

+Project or Programme Manager
Job titles in this role vary due to the broad range of projects in healthcare. Typically, project and programme managers are responsible for the planning, delivery and implementation of a new policy of service. This includes planning, budgets and risk assessments. A job in this area may suit you if you enjoy organising, planning, negotiating and finding ways of improving a service.

Typical entry requirements:

  • With moderate to high GCSEs and/or work experience, you can join at an administrative level and work your way up. There are opportunities to enter through an apprenticeship in a relevant area of administration.
  • With A-Levels or equivalent, you may be able to enter at a higher administrative level and then go onto to project management. Many organisations offer higher apprenticeships to develop your skillset and learn more about project management.
  • As a graduate, depending on your degree, you may be able to apply directly for junior/support project management vacancies.
  • If you already have management experience, you can apply directly for project management vacancies which match your skills and expertise.